smart data
What if you could turn your internal data into answers… with YourTLM you can!
Imagine asking your own systems questions like, ‘Why did sales drop in Q3?’ or ‘What internal process errors are costing us most?’—and getting informed answers instantly, based on your data, securely. That’s YourTLM: a private AI platform that lives in your cloud or infrastructure, indexes everything from emails to documents, and turns it into an intelligent brain for your business. You don’t hand over your data—the AI stays inside your walls, giving you control, insight, and privacy all at once.
How YourTLM could help your business…
…with customer service
automated, context-aware support agent
— Learns from past support tickets, product guides, and troubleshooting manuals. It quickly gives clear, accurate answers to customer questions through chat or voice. It solves detailed, specific problems better than general LLMs.
real-time sentiment & escalation detection
— Analyses live customer interactions (chat, email, call transcripts). Flags negative sentiment or confusion for human intervention. Prioritises tickets based on urgency and customer value.
agent assist with internal knowledge
— Supports human agents by surfacing relevant internal documentation during live support. Reduces average handling time and improves first-contact resolution. Learns from agent feedback to refine future suggestions.
…with customer marketing
hyper personalised campaign generation
— Uses customer data, purchase history, and behavior to create personalised email and social media campaigns. Adjusts tone, product suggestions, and timing for each group. Follows brand style and privacy rules.
customer journey mapping & prediction
— Analyses customer interactions across channels to predict next-best actions. Identifies drop-off points and suggests targeted interventions. Enables proactive outreach based on lifecycle stage.
content optimisation for micro-segments
— Fine-tunes messaging for niche customer groups using internal performance data. A/B tests headlines, CTAs, and formats based on historical engagement. Learns from campaign outcomes to improve future targeting.
…with customer operations
automate process documentation
— Turns work processes and team knowledge into clear SOPs. Updates documents with changes and feedback. Speeds up training and cuts mistakes.
customer interaction analytics & reporting
— Summarises trends from support, sales, and feedback. Creates clear dashboards with useful insights. Finds problems and suggests improvements.
internal workflow optimisation
— Reviews task assignments, ticket flow, and how issues are solved. Recommends better processes and balancing workloads. Uses past data to predict resource needs.
So, how does yourTLM work?
YourTLM is built around the principle of “your model, your data, your control”—meaning that enterprises retain sovereignty over their data and AI models. At its core, the platform leverages a private vector database hosted in a controlled environment (such as a private cloud or infrastructure under the client’s governance). Unstructured data like emails, documents, logs, and other internal sources get ingested, converted into dense numerical vectors (embeddings), and indexed in this vector store to capture semantic meaning rather than just keywords.
When a user queries the system, YourTLM uses those embeddings to run semantic / concept-based searches and reasoning across the indexed content—not just literal matching. Because the data and vectors never leave the client’s secure environment, privacy, compliance, and data protection are preserved.
Beyond search, YourTLM is claimed to support deeper insight functions: it aims to go beyond correlation to causal reasoning, drawing connections and dependencies between concepts in your data to explain why something may be occurring. Access is controlled through role-based permissions and a polished UI, so users only see data and queries they’re authorised to access.
In practice, YourTLM can integrate with enterprise systems (e.g. Microsoft Exchange) to ingest email and document data. Over time, it’s used in use cases like smart support agents, internal knowledge retrieval (agent assist), escalation/sentiment detection, SOP generation, campaign personalization, and operational optimisation.
What are the key benefits of YourTLM?
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Your sensitive business data never leaves your own infrastructure or approved private cloud. Stay compliant, maintain data sovereignty, and reduce exposure risk.
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Data is tagged by function, department, and process, so responses are relevant—not generic. You get real business context, not noise.
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Understand why something’s happening—detect dependencies and causal links—so decisions are more strategic and action-oriented.
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Users only see data they’re allowed to. The UI is polished and role-based, so you maintain control while enabling insight access.
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Seamlessly connects with systems like Exchange, ingesting unstructured data (emails, docs). Everything is indexed into your vector DB for fast semantic search.
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Cuts time wasted hunting data. Speeds up strategic planning, troubleshooting, product development, and operations.
Licence Fee
Includes
Access for 10 users*
Updates & maintenance
1000 GB Storage
Price/month - 1,500€
*additional 10 users/month -250€
So, what are the costs?
The following costs are for based on using a cloud infrastructure such as Azure, AWS or GCP.
Variable Fees
Use case customisations and model optimisation
Hourly rate - 150€
AI engine usage - TBC€
Storage per 1000GB - 10€
Set-up Fee
Installation of YourTLM instance
Integration with your data source
Single model configuration
Training
Standard - 4,250€ *
*any additional cost will be charged at an hourly rate
If preferred YourTLM can be setup on your own cloud environment or infrastructure.
Please note that pricing is accurate at time of publishing but can be subject to change.
Try it. You’ll be amazed!
Book a live demo and you will be blown away by the power of this amazing tool.
There are 2 simple steps to experience YourTLM..
1 - Reach out - Fill in the form and we will contact you within 2 working days to arrange a suitable time for the demo.
2 - We call you - and demo the suite so you can experience its amazing capabilities first hand.
What are you looking to acieve from your data - this helps us to give the most appropriate demonstration.