smart agents

What if your customer service AI agent could sound like you, in every language? That’s what BotStudio makes possible.

Imagine being able to create voice and chat AI service agents that speaks your brand—not just in what it says but how it says it. With BotStudio, you can define the voice, tone, even the personality of your AI agents—friendly, formal, empathetic, whatever fits. You connect your own data, so it replies with real, relevant answers, not generic ones. It supports hundreds of synthetic voices and 130+ languages. And if the AI ever reaches its limit, it smoothly hands off the conversation to a human. It’s like giving your customer service superpower with consistency, personality, and scale.

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Vacapo botstudio customers benefit from…

“continuous translation from bot to human”

— the only platform on the market to do this

“manage your voice and chat bots from a single interface”

— making it easier for your humans!

“continuous transcription from bot to human”

— again, the only platform on the market to this

“1 bot 134 languages covers every territory with ease“

— a true worldwide approach

So, how does vacapo® botstudio work?

Vacapo® BotStudio is a flexible, AI-powered platform for creating and managing intelligent voicebots and chatbots that reflect your brand’s personality and expertise. It combines best-in-class technologies for speech recognition (ASR), natural-language bot logic, and text-to-speech (TTS) to deliver fluid, human-like conversations across both voice and text channels. Each bot can be customized to match your company’s tone, formality, and expression style, ensuring a consistent customer experience across every touchpoint.

The system integrates easily into existing environments—including any SIP-enabled telephony setup—typically within a day. It can operate in a variety of deployment models such as on-premise, private cloud, or software-as-a-service (SaaS), and is fully compliant with GDPR data-protection standards. BotStudio enables businesses to define the entire communication process, from persona design and dialogue structure to data source integration, triggers, and reporting. Its modular workflow allows teams to test, refine, and monitor bot performance continuously, ensuring ongoing optimization.

Billing is flexible and transparent: Vacapo® BotStudio charges per minute of live operation, applying equally to chat and voice services. Setup and implementation are supported through a dedicated workshop, where Vacapo®’s experts help define project goals, personas, security requirements, and milestones. The result is a fully tailored conversational solution—fast to deploy, simple to manage, and capable of scaling effortlessly with your organization’s needs.

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What are the key benefits of vacapo® botstudio?

  • Voice & writing: tone, formality and pitch

    Maintain brand consistency: whether your brand is casual, friendly, or corporate, every AI interaction reinforces who you are. It builds recognition and trust.

  • Agents respond using your own knowledge (website content, text files, internal systems) → fewer “I don’t know” moments, more accurate, helpful answers. Less manual patching required.

  • You choose whether agents are empathetic, assertive, or neutral depending on audience or context. That feels more human, reduces customer frustration, improves satisfaction.

  • Reach global customers without language barriers. With 130+ languages and multiple synthetic voices, you can localise the experience in a way customers appreciate.

  • When AI isn't enough, the customer gets a real human. This avoids negative experiences when bots struggle; builds confidence and safety nets.

  • Bots follow your processes—not the other way around. Consistency, compliance, and efficiency go up. You get automation, but it respects workflows.

  • Instant feedback on conversations—learn what works, fix what doesn’t. Improve service quality and customer loyalty using real data.

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So, what are the costs?

The following guide costs are for integrating into an existing service center infrastructure.

Licence Fee

for vacapo® botstudio chat and voice.

Including

  • 3rd Party (CTI) APIs,

  • Bot services

  • cc Studio

Price/month - 299€*

*price per bot

Variable Fees

Per Minute - 0.044€

Transcription* - 6€

Recording* - 6€

Please multiply the number of your workplaces/phones with the prices of variable fees. The agent workplace accommodates up to 3 agents in rotating shifts within 24 hours.

*optional

Set-up Fee

Implementation costs may vary significantly depending on the scope and specific customer requirements.

From - 2.900€*

*any additional cost will be charged at an hourly rate of between 150€ and 180€ depending on the whether consultation, project management or development is required

For those without existing infrastructure we can also provide omnichannel customer and service software.

See it in action...

Book a free demo and we will show you the power of this amazing tool and answer any questions you may have.

There are 2 simple steps to experience Vacapo botstudio ..

1 - Reach out - Fill in the form and we will contact you within 2 working days to arrange a suitable time for the demo.

2 - We show you - the power of the bot studio and how easy it is to configure so you can experience its amazing capabilities first hand.