smart translation
What if your team could speak every language on earth? With vacapo® translate, they can.
Let your team talk or chat with anyone in over 130 languages—live, in real time, with automatic bidirectional language translation. Integrate with your existing systems in just a couple of days. The result? Faster service, lower costs, and the ability to connect with customers anywhere in the world—without the language gap.
So whether it’s a phone call or a web chat, your customers hear and read everything in their own language, instantly. Plus, it records, transcribes, and logs conversations straight into your CRM, so you’re not just talking smarter—you’re capturing insights along the way.
In short, vacapo® translate helps businesses cut costs, expand globally, and deliver truly human conversations—without the language barrier.
Vacapo translate customers…
“save up to 70% on yearly live translation costs”
— compared to translation agencies
“save over 200% on monthly licence fees”
— compared with poly.ai
“remove ‘lost in translation’ frustration”
— from your customer service teams
“grow into new territories without team expansion.”
— saving thousands in costs
“enable global teams to work together seamlessly”
— improving understanding and efficiency
“provide first class customer experience”
— to a global audience
So, how does vacapo® translate work?
Powered by advanced AI and seamlessly integrating with your existing phone systems and web chat, vacapo® translate delivers real-time voice and text translations across more than 130 languages, including both major languages and rare dialects. Whether your team is handling global customer service calls or multilingual web chats, vacapo® ensures each participant can communicate in their native language—instantly and naturally.
It’s designed for swift and smooth deployment—integrating with platforms like Genesys, Avaya, or 3CX via SIP in days rather than weeks And it doesn’t stop at translation: vacapo® records and transcribes conversations (with consent), integrates them with CRMs like Salesforce or Microsoft Dynamics, and even retains the original speaker’s voice with adjustable volume, enabling seamless quality control and customer insight.
With vacapo® translate, businesses can supercharge customer engagement, cross borders with confidence, and drive operational efficiency—all while delivering human-like communication at scale.
What are the key benefits of vacapo® translate?
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Reach customers in virtually every market, from major languages to rare dialects.
Deliver truly inclusive customer service without needing a multilingual workforce.
Build stronger trust by letting customers speak and read in their own language.
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Connects directly to your existing phone or chat systems (Genesys, Avaya, 3CX, etc.).
No long IT projects—go live in days, not months.
Start saving on operational costs almost immediately.
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Every call or chat is automatically transcribed and stored securely.
Integrates directly into CRMs like Salesforce or Microsoft Dynamics.
Improves compliance, training, and customer insight with searchable records.
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Keeps each speaker’s natural tone and style with optional voice overlay.
Makes translated conversations feel more authentic and human.
Adjustable settings give managers control over clarity vs. naturalness.
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Reduce hiring costs for multilingual staff and third-party translation services.
Scale customer support globally without scaling headcount.
Faster resolution times lead to happier customers and higher loyalty.
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Adapts to both real-time calls and web chat—your team works as usual.
Improves continuously with AI learning for better accuracy.
Future-proof solution that grows with your business.
Licence Fee
for vacapo® translate bidirectional translation of phone conversations.
Including
3rd Party (CTI) APIs,
Scripting
cc Studio
Price/month - 299€
So, what are the costs?
The following costs are for integrating into an existing service center infrastructure.
Variable Fees
Agent Workplace - 12€
Transcription* - 6€
Recording* - 6€
Please multiply the number of your workplaces/phones with the prices of variable fees. The agent workplace accommodates up to 3 agents in rotating shifts within 24 hours.
*optional
Set-up Fee
Installation of vacapo® translate
Integration – Existing SIP Trunk
Integration – Existing PBX
Configuration voices, call flow, language selection
Training
Standard - 2.900€ *
*any additional cost will be charged at an hourly rate
For those without existing infrastructure we can also provide omnichannel customer and service software.
Technical specifications – vacapo® translate
General Information
Product Type: AI-powered translation software
Platform: Integrated into telephony systems
GDPR Compliant: Yes
Deployment Options: On-Premise or SaaS
Global Availability: Yes
Proof of Concept (POC): Available
Language Support (134 in total)
KEY:
Translations for phone and chat
Chat translation only
Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Aymera, Azerbaijani, Bambara, Basque, Belarusian, Bengali, Bhojpuri, Bosnian, Bulgarian, Catalan, Cebuano, Chichewa, Chinese (Simplified), Chinese (Traditional), Corsican, Croatian, Czech, Danish, Dhivehi, Dogri, Dutch, English, Esperanto, Estonian, Ewe, Filipino, Finnish, French, Frisian, Galician, Georgian, German, Greek, Guarani, Gujarati, Haitian Creole, Hausa, Hawaiian, Hebrew, Hindi, Hmong, Hungarian, Icelandic, Igbo, Ilocano, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Kinyanwanda, Konkani, Korean, Krio, Kurdish (Kurmanji), Kurdish (Sorani), Kyrgyz, Lao, Latin, Latvian, Lingela, Lithuanian, Luganda, Luxembourgish, Macedonian, Maithili, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Meiteilon (Manipuri), Mizo, Mongolian, Myanmar (Burmese), Nepali, Norwegian, Odia (Oriya), Oromo, Pashto, Persian, Polish, Portuguese, Punjabi, Quechue, Romanian, Russian, Samoan, Sanskrit, Scots Gaelic, Sepedi, Serbian, Sesotho, Shona, Sindhi, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tajik, Tamil, Tatar, Telugu, Thai, Tigrinya, Tsonga, Turkish, Turkmen, Twi, Ukranian, Urdu, Uyghur, Uzbek, Vietnamese, Welsh, Xhosa, Yiddish, Yoruba, Zulu
Available Speech Variations
Arabic – Algeria, Bahrein, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Syria, Tunisia, UAE, Yemen
Chinese – Cantonese (traditional & simplified), Wu simplified
Chinese – Mandarin simplified with 20+ styles, Northwestern, Southwestern, Zhongyuan Mandarin Henan, Zhongyuan Mandarin Shaanxi, Taiwanese Mandarin
Dutch – Netherlands, Belgium
English – Australia, Canada, Hongkong, India, Ireland, Kenya, New Zealand, Nigeria, Philippines, Singapore, South Africa, Tanzania, United Kingdom, United States 20+ styles,
French – Belgium, France, Canada, Switzerland
German – Austria, Germany, Switzerland
Portuguese – Brazil, Portugal
Spanish – Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Guinea Ecuatorial, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Spain, United States, Uruguay, Venezuela
Swahili – Kenya, Tanzania
Tamil – India, Malaysia, Singapore, Sri Lanka
Urdu – India, Pakistan
Functionality
Translation Activation: Language extensions, IVR, function keys, DTMF, NLP, caller location
Original Audio: Volume adjustable 0%–100%
Transcription: Optional, for QA or workflow integration
CRM Integration: Automatic transcript saving (e.g., Salesforce, Microsoft Dynamics)
Grammar-aware Translation: Sentences translated, not word-by-word
Translation Engine
Backends: Google Translate, DeepL, others
Optimization: Domain vocabulary, brand-name exclusion, AI training
Performance & Accuracy
Translation Delay: ~1 second
Accuracy Factors: Audio clarity, grammar, domain terms, system training
Integration & Compatibility
Telephony Integration: SIP protocol (Genesys, Avaya, 3CX, etc.)
In-person Use: Supported
Implementation & Licensing
Time to Implement: 1–3 days
Cost of Implementation: Varies by scope and integration
Try it. You’ll be amazed!
Book a live demo and you will be blown away by the power of this amazing tool.
There are 2 simple steps to experience Vacapo smart translate..
1 - Reach out - Fill in the form and we will register your number in our system and contact you within 2 working days to arrange a suitable time for the demo.
2 - We call you - using Vacapo’s smart translation suite so you can experience its amazing capabilities first hand.